Direct Telephone Line

For immediate assistance, YourBet offers a dedicated telephone support line available seven days a week. The team is reachable from 08:00 to 22:00 South African Standard Time. Simply dial 0800 123 456 from any local landline or mobile network. International callers can use +27 21 555 7890. Standard call rates apply, and the line is staffed by friendly agents who handle account queries, technical issues, and betting enquiries without any automated menus.

Email Correspondence

If you prefer written communication, the support inbox is monitored around the clock. Send your questions, verification documents, or feedback to the official address: [email protected]. The team aims to respond within two hours during business hours, and all emails are answered in the order they are received. For faster processing, include your registered username and a clear subject line such as “Account Query” or “Withdrawal Issue.”

Live Chat on the Website

YourBet integrates a real‑time chat widget directly on every page of the site. Click the speech‑bubble icon in the bottom‑right corner to start a conversation with a live agent. The chat service runs from 07:00 to midnight daily, and the response time is typically under one minute. It is the quickest way to resolve simple problems like password resets, bonus questions, or checking bet statuses. No download or login is required to initiate the chat.

Physical Head Office & Postal Address

YourBet’s registered office is located on the Foreshore in Cape Town. The full postal address is: YourBet (Pty) Ltd, PO Box 5412, Cape Town, 8000, South Africa. Walk‑in enquiries are not encouraged, but the head office does accept couriered documents by appointment only. If you need to deliver original documents for verification, contact support first to schedule an appointment with the compliance department.

Social Media Channels

Stay updated by following YourBet’s official social media profiles. Their Twitter handle is @YourBetSA, where they post betting tips, promo alerts, and maintenance notices. On Facebook, the page is “YourBet South Africa” and the team there responds to private messages during office hours. They also have a YouTube channel for tutorial videos and a WhatsApp business line (081 234 5678) – note that the WhatsApp line is for promotional notifications only and not for account support.

Customer Support Working Hours

The entire customer support operation runs on a staggered schedule. Telephone and live chat are fully staffed from 08:00 to 22:00 weekdays, with reduced hours from 09:00 to 18:00 on Sundays and public holidays. Emails and social media messages received outside these windows are queued and answered first thing the next day. The compliance and finance teams are available Monday to Friday, 09:00 to 17:00, for matters involving withdrawals, verifications, and legal documentation.

Self‑Help and FAQ Resources

Before reaching out, YourBet encourages users to browse the comprehensive FAQ section located under the “Help” tab on the website. It covers topics ranging from deposit methods and betting rules to account limits and responsible gambling tools. The FAQ is updated regularly and contains answers to the most common contact‑related questions, including how to update your mobile number or change your email address without needing to call support.